Privacy · Compliance · Security

Guest ID Verification

We ask every guest for a government-issued photo ID before the Door Access Code (PIN) is generated. Here's what we collect, why we collect it, and what we do with it afterwards.

Step 1

What We Ask For

One government-issued photo ID for the lead guest (the person who made the booking). Upload a clear photo of the ID through our system when you generate your door codes.

Accepted IDs

Passport
National ID card
Driver’s licence

Not Accepted

Private company / employer IDs
Student or membership cards
Any non-government issued ID

The Why

Why We Ask

Legal Compliance

Nepal’s hospitality regulations require accommodation providers to keep a record of overnight guests.

Booking Integrity

Confirms the person collecting the door code is the person who booked — this protects you (card fraud) and us (impersonation).

Building Security

The residential building’s management is entitled to know who is staying on the property.

Other Guests in Your Party

For groups, only the lead guest needs to upload ID before check-in. Other names should be supplied at booking.
Some local regulations may require all overnight guests to register on arrival — we will let you know if your stay falls under that.

Step 2

When We Need It

ID is collected together with door-code generation — the secure link does both in one place.

1
Direct / Card Bookings
For bookings made with instant payment methods like credit card, your ID is requested when you open the secure link to generate your door codes.
2
Bank-Deposit Bookings
For bookings paid by bank transfer, your ID is also requested at the time of generating your door code via the same secure link.
3
If You Don’t Upload
If your ID is not uploaded, the door code simply cannot be generated for your stay. Upload as soon as the secure link arrives so the Door Access Code (PIN) is ready when you are.

Step 3

How We Store Your ID

1
Where It Lives
ID images are stored in our private booking system, operated by a third-party provider with a strict privacy policy. Access is restricted to the host only — no shared inboxes, no group chats.
2
24-Hour Purge
We purge your ID image 24 hours after check-out, unless there is an active dispute that requires us to keep it as evidence. We do not share IDs with third parties except where compelled by law.
3
How We Won’t Ask
We do not request ID via WhatsApp, email, SMS or any other unsecured channel. If someone claiming to be us asks you to send ID through one of those, it is not us — report it to us on our verified WhatsApp number immediately.

Your Rights & Privacy

Full data-handling detail — what we collect, who we share it with, and how to request a copy or deletion — is on our Privacy Policy page.