Tiny Living Apartments

Booking · Stay · Liability

Terms & Conditions

The full terms that apply to every booking at Tiny Living Apartments — payment, cancellation, deposit, house rules, liability and the Nepali laws that govern your stay.

Last updated 4 June 2026

Tiny Living Apartments — Booking Terms and Conditions

These terms govern every direct booking made through tinylivingapartments.com. By confirming a booking you (the "Guest") agree to the terms below. The Host is Tiny Living Apartments Pvt. Ltd., Lwathi Galli, New Plaza, Putalisadak, Kathmandu, Nepal.

For the per-property cancellation window applicable to your specific booking, see the listing's Cancellation Policy card and our Refund Policy. For the full code of conduct that sits beside these terms, see House Rules.

1. Booking acceptance

A booking is confirmed only when one of the following is received and acknowledged by the Host:

  • A successful Stripe card payment for the full Total, or
  • A bank-deposit transfer for the full Total, recorded against the booking reference shown at checkout.

Bank-deposit bookings are placed on a 1-hour hold at checkout while the Guest completes the transfer (the host-app default; the live grace window is shown on the booking page). If the deposit is not received within that window the booking auto-cancels and the dates are released to other guests.

2. Payment

The Total quoted at checkout is the final amount payable. There are no platform fees, booking fees or surcharges on top.

  • Stripe card payments are processed instantly in the property's source currency (USD, AUD or as displayed). The Guest's bank may apply FX conversion charges outside of our control.
  • Bank-deposit bookings are paid into the corporate account shown on the booking confirmation page. The booking reference must appear in the transfer remarks.
  • Direct bookings via this site automatically apply any active discount (long-stay, weekly, monthly) shown in the price breakdown.

3. Cancellation and refunds

Cancellation is governed by the per-listing cancellation policy shown on the listing page and the booking confirmation email. One of:

  • Non-refundable (default). Once confirmed, the booking is locked in and the dates are not refundable.
  • Flexible — 48 hours. Cancel at least 48 hours before check-in for a 50% refund of the Total. Within 48 hours of check-in the booking is non-refundable.
  • Flexible — 30 days. Cancel 30+ days before check-in for a 100% refund. From 30 days to 48 hours before, 50%. Within 48 hours, non-refundable.

Regardless of the policy, the Host may refund in full in genuine force-majeure cases — documented illness, visa denial, natural disaster, government travel ban or airline strike — at the Host's discretion and on production of supporting documentation. To request a force-majeure refund, message us on WhatsApp before the check-in window opens.

Refund channel and timing. Stripe refunds are returned to the original card and normally clear in 5–10 business days. Bank-deposit refunds are sent to the Nepali bank account supplied at checkout, normally settling in 1–3 business days; inter-bank fees (if any) are deducted from the refund and itemised in the refund email.

4. Check-in and access

  • Standard check-in from 3:00 PM; check-out by 11:00 AM unless otherwise agreed in writing.
  • Self check-in via smart lock. A unique door code is generated for each booking and shared 24 hours before check-in (or immediately for same-day bookings).
  • The same code opens the pedestrian gate, the building entrance and the apartment door — and the vehicle sliding gate if your stay includes vehicle access.
  • Codes are issued to the registered Guest only and may not be shared with non-registered persons. The Guest is responsible for keeping the code confidential.

Free luggage drop-off is available before check-in and after check-out via a self-operated locker accessible 24 hours.

5. Number of guests

Only the number of Guests included in the confirmed booking are permitted to stay.

  • Visitors or additional overnight guests must be approved in writing by the Host before they arrive.
  • Unapproved additional guests may attract the per-night extra-guest fee shown on the listing plus a USD 500 recovery fee, and may result in eviction from the property without refund.
  • Each Guest's total guest count must remain within the per-property maximum shown on the listing.

6. House rules (binding)

Every booking is subject to the House Rules. The most material clauses repeated here for clarity:

  • No smoking or vaping inside the apartment, including tobacco, marijuana, e-cigarettes, chewing tobacco and any similar substance. Outdoor balcony / terrace use only.
  • No parties, gatherings or events of any kind.
  • No commercial photography, filming or content production for monetary, promotional or sponsored purposes without the Host's prior written approval — see the House Rules page for what counts as commercial use.
  • Quiet hours 10:00 PM – 7:00 AM. Voices, music and television volume must be kept at a level that does not disturb neighbours.
  • Children under 18 must be supervised by a responsible adult at all times within the apartment and across the property. Unaccompanied minors are not permitted.

Breach of any house rule may attract additional charges (including a cleaning levy of up to USD 200 for smoking inside), eviction without refund, and personal liability for any damages, fines or losses incurred by the Host or its neighbours.

7. Self-cleaning option

Where the listing offers a self-cleaning option at checkout, opting in waives the housekeeping fee in exchange for the apartment being returned in a clean and tidy condition: kitchen wiped down, dishes washed and put away, fridge emptied, rubbish taken to the designated bin area, surfaces wiped.

Linen laundering and deep cleaning of the bathroom remain with the Host's housekeeping team. If a deep clean is required beyond a reasonable everyday clean, the cost is deducted from the security deposit. The detailed self-cleaning checklist is shown on the checkout page and at arrival.

8. Security deposit (refundable)

Where the listing carries a refundable security deposit, the deposit is released in full when the home is left in good condition with no damaged or missing items. It is held against accidental damage, missing items and post-stay deep cleaning.

  • Stripe bookings: the deposit is captured at door-code generation and released after checkout.
  • Bank-deposit bookings: the deposit is paid together with the booking total and refunded to the refund account supplied at checkout.
  • The deposit is released within 48 hours of checkout once the apartment has been inspected. Where damaged or missing items apply, the Host will share an itemised list with photos before charging.

9. Linen and stain policy

  • Blood-stained linen is treated as contaminated, removed from service and permanently discarded — the full replacement value of the affected item is charged.
  • Other stains (food, drinks, dirt, oil) are sent for professional laundering at the Guest's cost. If stains cannot be removed, the full replacement cost of the item applies.
  • Makeup, skincare and cosmetic stains on white linen, towels or bedding are charged at full replacement value. Complimentary dark towels and makeup-removal wipes are provided.
  • Wet towels must not be placed on beds, sofas, chairs or other fabric surfaces.

10. Damage and missing items

The Guest is responsible for any damage caused by the Guest or their visitors during the stay. Repair or replacement costs are first deducted from the security deposit; any shortfall is invoiced to the Guest separately.

Missing items are charged at the cost of the item plus a USD 25 delivery and administration fee per missing item.

The Host will share photographic evidence of any damage or missing-item claim within 48 hours of check-out.

11. Excess waste

Excess rubbish that does not fit within the bins inside the property must be taken downstairs and placed in the designated waste area near the main gate. Excess rubbish left inside the apartment may attract a USD 100 cleaning fee.

12. Parking

  • Parking for 4-wheelers is not available on the property. A paid car park for 4-wheelers is available next door at Danfe Galli (independent operator).
  • Parking for 2-wheelers is on a reservation basis, one 2-wheeler per booking.
  • Street parking is prohibited — parking a 4-wheeler near the property may block fire and emergency exits, which is unsafe and contrary to local law.

13. Airport pickup

One-way pickup from Kathmandu Tribhuvan International Airport (KTM) is available as an optional add-on via the Host's vetted local driver partners.

  • The pickup fee is the amount displayed at checkout. The Guest receives the driver's contact via WhatsApp once the booking is confirmed.
  • The Host is not liable for delays caused by traffic, flight changes, vehicle breakdown or events outside the driver's control. Where the driver does not arrive, the Host refunds the pickup fee in full.

14. Baby essentials

Cot, feeding chair and feeding tableware are complimentary, subject to availability. Availability is confirmed at least 24 hours before check-in.

Baby items are supplied for convenience only; parents are responsible for correct setup, use and continuous supervision. The Host is not liable for misuse, fall or injury arising from baby equipment.

15. Safety, security and monitoring equipment

  • Smoke alarms, carbon-monoxide alarms and fire extinguishers are installed and must not be altered, removed or tampered with.
  • External CCTV monitors the building entrance, gates and parking area only. There are no cameras inside the apartment.
  • Door-code logs are retained for security and dispute-resolution purposes.

Tampering with any safety, security or monitoring equipment may result in immediate eviction, additional charges and liability for any damages or losses.

16. Channel manager and inventory

Direct-booking dates are mirrored on connected channels (Hostex, Airbnb, Booking.com) via an availability sync. Where dates appear available on this site but have been simultaneously taken on another channel within the same sync window (eventual consistency, ≤10 minutes), the Host will refund the Guest in full and assist with alternative accommodation arrangements.

17. Liability

The Host's total liability arising out of or in connection with a booking is limited to the Total paid by the Guest for that booking. The Host is not liable for indirect, incidental, consequential or special loss (including loss of earnings, missed flights or trekking permits) except where caused by the Host's gross negligence or wilful misconduct.

The Guest is solely responsible for arranging appropriate travel and health insurance covering their stay in Nepal.

18. Indemnity

The Guest indemnifies the Host against any third-party claim, fine or damage arising from the Guest's breach of these terms, the House Rules, or applicable Nepali law during the stay (including but not limited to noise nuisance, smoking-related restitution, parking violations and over-occupancy claims).

19. Privacy

Personal information provided at booking is used only to administer the booking, comply with applicable laws and contact the Guest about the stay. Full detail is in the Privacy Policy.

We share the minimum data necessary with our service providers — Stripe (card processing), Strapi/Railway (booking storage), Vercel (hosting), Hostex (date-range sync only — not name or email) and our email provider. We do not sell or share Guest data for advertising.

20. Governing law and disputes

These terms are governed by the laws of the Federal Democratic Republic of Nepal. The Guest and Host agree to first attempt to resolve any dispute in good faith via WhatsApp or email. Where resolution is not reached within 30 days, disputes will be heard in the courts of Kathmandu, Nepal.

21. Changes to these terms

The Host may update these terms from time to time. The "Last updated" date on this page reflects the most recent change. Bookings confirmed before a change continue under the version of the terms in force at the time of booking.

**By ticking "I agree to the Terms and Conditions" at checkout you confirm that you have read, understood and accept these terms, the Refund Policy, the House Rules and the Privacy Policy.**

For questions before booking, message us on WhatsApp via the Contact page or email the address shown there. We aim to respond within an hour during business hours.